Privacy Policy — How cg111 Protects Your Data
Your personal information is handled with care at cg111. This policy explains exactly what data we collect, why we collect it, how we use it, and the rights you hold as a registered player on our Bangladesh platform.
Introduction
Last updated: January 2026cg111 operates as an online casino and sports betting platform serving the Bangladesh and South Asia market. As an operator, we collect and process personal data in order to provide a safe, fair and compliant gaming experience to all players. This Privacy Policy sets out the legal basis under which we process your personal data, the categories of data we hold, how long we keep it, who we may share it with, and the rights available to you as a data subject.
This policy applies to all cg111 players who have registered an account via the cg111 platform, regardless of whether they are located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh or elsewhere. If you have any questions about how cg111 handles your personal data, please contact our support team at any time via live chat or the email address provided at the bottom of this page.
Our Privacy Commitments
Information We Collect
cg111 collects personal data in three ways: information you provide directly when registering or using the platform, information generated automatically when you use the platform, and information received from third-party service providers such as payment processors. The table below summarises the main categories of personal data we collect and the primary reason for collecting each category.
| Data Category | Purpose |
|---|---|
| Identity data (full name, date of birth, National ID / passport number) | Account registration, age verification (21+ requirement), and KYC compliance to prevent fraud and money laundering. |
| Contact data (mobile number, email address) | Account communication, two-factor authentication, deposit/withdrawal notifications, and promotional messaging (where opted in). |
| Financial data (bKash / Nagad / Rocket / bank account reference, transaction history) | Processing deposits and withdrawals, transaction monitoring for fraud and suspicious activity detection, and regulatory compliance. |
| Technical data (IP address, device type, browser, session logs, login timestamps) | Platform security, fraud prevention, responsible gaming monitoring, and service improvement analytics. |
| Gameplay data (game history, bet amounts, win/loss records, session durations) | Account management, bonus eligibility calculation, responsible gaming pattern monitoring, and dispute resolution. |
How We Use Your Information
cg111 processes your personal data only for the purposes for which it was collected and for closely related compatible purposes. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. The four primary bases on which we process your personal data are described below.
Contract Performance
The majority of our data processing is necessary to fulfil our contractual obligations to you as a registered cg111 player. This includes creating and managing your account, processing deposits and withdrawals through bKash, Nagad, Rocket and other approved payment channels, settling bets and game outcomes, awarding bonuses and applying wagering requirements, and providing customer support services.
Legal Obligation
cg111 is required by law to conduct identity verification (KYC) on all players before processing withdrawals, to monitor transactions for signs of money laundering and fraud, to retain financial records for a minimum of five years, and to report suspicious transactions to the relevant authorities. Processing your personal data for these purposes is a legal requirement that we cannot waive, even at your request.
Legitimate Interests
cg111 processes certain data on the basis of legitimate business interests, provided those interests are not overridden by your rights and interests. This includes fraud detection and prevention, platform security monitoring, responsible gaming oversight (identifying players who may be exhibiting problem gambling behaviour), improving the platform's features and user experience based on aggregated usage analytics, and internal record-keeping. Where we rely on legitimate interests, you have the right to object to that processing.
Consent
Where cg111 relies on your consent to process personal data — for example, to send you promotional communications about new bonuses, cricket betting markets, slot game launches or seasonal offers such as Eid or Pohela Boishakh promotions — we will ask for your explicit consent before sending such communications. You may withdraw your consent at any time by updating your communication preferences in your account settings or by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Sharing Your Information
cg111 does not sell, rent or otherwise transfer your personal data to third parties for their own commercial use. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
Payment Service Providers
When you make a deposit or request a withdrawal, cg111 passes the necessary transaction data to the relevant payment service provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank or other approved providers. This data is shared only for the purpose of processing the financial transaction and is governed by the privacy policy of the respective payment provider. cg111 does not store full mobile banking PINs or bank account passwords.
Game and Technology Providers
cg111 uses third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt and others) and technology infrastructure providers to deliver its gaming products. These providers may process limited technical data (such as session tokens, bet amounts and game outcomes) as part of providing their services. They are contractually bound to process this data solely for service-delivery purposes and not to use it for their own marketing or to share it with further third parties.
Legal and Regulatory Authorities
cg111 may be required by applicable law or by the order of a competent authority to disclose certain personal data. Where we are legally required to make such a disclosure, we will do so. Where we have a legal right to notify you of such a disclosure in advance, we will do so unless we are prohibited from doing so by the relevant authority. cg111 will also voluntarily disclose personal data to law enforcement agencies where we have a reasonable belief that a serious crime has been committed using the platform.
Cookies and Tracking Technologies
cg111 uses cookies and similar tracking technologies on its platform to ensure the site functions correctly, to keep you logged in during your session, to remember your preferences, and to gather anonymised analytics that help us understand how players use the platform so we can improve it. Cookies are small text files stored on your device by your browser. They do not contain executable code and cannot be used to access other files on your device.
cg111 uses three categories of cookies: strictly necessary cookies that are required for the platform to function (these cannot be disabled), functional cookies that remember your preferences and settings, and analytics cookies that provide aggregated usage data. We do not use third-party advertising cookies or behavioural tracking cookies that build a profile of your browsing activity across other websites.
Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, and set preferences for specific websites. Please note that disabling strictly necessary cookies may prevent some or all features of the cg111 platform from working correctly, including login, session management and payment processing. Disabling analytics or functional cookies will not affect your ability to use the platform's core gaming features.
Session Security and Tokens
cg111 uses secure session tokens to authenticate your login and maintain your session while you are active on the platform. These tokens are cryptographically signed, time-limited and invalidated when you log out. They are stored in your browser's secure cookie store and are transmitted only over encrypted HTTPS connections. cg111 does not use persistent tracking pixels or cross-site tracking mechanisms.
Data Security
cg111 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls that restrict internal access to personal data on a need-to-know basis, regular security audits, and staff training on data protection obligations.
While cg111 takes all reasonable steps to protect your personal data, no data transmission over the internet or mobile networks can be guaranteed as completely secure. You also have a role to play in keeping your account secure: use a strong, unique password for your cg111 account, never share your login credentials with anyone, and contact support immediately if you believe your account has been accessed without your authorisation.
Data Retention
cg111 retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and our internal data retention policy. Financial transaction records and KYC documentation are retained for a minimum of five years from the date of the transaction or KYC verification, in compliance with anti-money laundering regulations. Gameplay logs and session data are retained for a minimum of two years. Communication records (including live chat transcripts and support email exchanges) are retained for two years.
After the applicable retention period has expired and there is no legitimate reason to continue holding your data, cg111 will securely delete or anonymise your personal data. Anonymised data — from which you cannot be identified — may be retained indefinitely for statistical and platform improvement purposes. If you request account closure and deletion of your personal data, cg111 will process that request subject to our legal obligation to retain certain records for regulatory compliance purposes.
Your Data Rights
As a registered cg111 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact the cg111 support team via live chat or by email. We will respond to all valid requests within 30 days. In some cases, where a request is complex or we have received a high volume of requests, we may extend this period by a further 30 days, in which case we will notify you.
Right of Access
You have the right to request a copy of the personal data cg111 holds about you. This is sometimes called a Subject Access Request (SAR). We will provide a copy of your personal data in a structured, commonly used and machine-readable format where possible. We will not charge a fee for standard SARs, though we reserve the right to charge a reasonable fee for requests that are manifestly unfounded or excessive.
Right of Rectification
If any personal data cg111 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it. In some cases, we may need to verify the corrected information before updating our records — for example, if you are requesting a correction to your name or date of birth, we may ask you to provide supporting identity documentation.
Right to Erasure
You have the right to request that cg111 delete your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is not absolute: where cg111 is legally required to retain your data (for example, to comply with anti-money laundering record-keeping requirements), we cannot erase that data even if you make a valid erasure request.
Right to Object
Where cg111 processes your personal data on the basis of legitimate interests (see the section above), you have the right to object to that processing. If you object, cg111 will cease processing your data for that purpose unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims. You also have an unconditional right to object to the use of your personal data for direct marketing purposes, including profiling related to direct marketing.
Children and Underage Players
If you are the parent or guardian of a person under 21 and you believe that individual has registered an account with cg111, please contact our support team immediately. We take the protection of underage individuals extremely seriously and will act on verified reports without delay. Age verification checks are conducted on all accounts before withdrawal processing, and cg111 reserves the right to conduct age verification at any point during a player's account lifetime.
International Data Transfers
cg111 operates primarily for the Bangladesh and South Asia market. Some of our third-party service providers — including game studios, payment infrastructure providers and cloud hosting services — may process personal data on servers located outside Bangladesh. Where personal data is transferred internationally, cg111 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections that apply within Bangladesh. These safeguards may include data processing agreements incorporating standard contractual clauses. If you would like more information about the safeguards we use for international transfers, please contact our support team.
Changes to This Privacy Policy
cg111 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes to the services we offer. The date shown in the 'Last updated' notice at the top of this page will be updated whenever a revision is made. Where a change is material — meaning it significantly affects how we collect, use or share your personal data — we will notify registered players via on-platform notification or, where an email address is held on the account, by email.
Your continued use of the cg111 platform after a revised Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with the changes, you should stop using the platform and contact support to request account closure. The most current version of this Privacy Policy is always available via the footer navigation on every page of the cg111 platform.
Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or to how cg111 handles your personal data, please contact our support team. We are available 24/7 via live chat on the cg111 platform. You may also reach us by email at the address below. Please do not include sensitive account information such as your password in any email communication.
Your Data Is Safe — Now Let's Play
cg111 protects your privacy so you can focus on what matters — cricket betting, live casino, slots and more, all with instant bKash and Nagad payments.
Explore cg111 Casino Read Our FAQcg111 is strictly for adults aged 21 and above. Online gaming carries financial risk. Please play responsibly and only with funds you can afford to lose. If you need help managing your gaming activity, visit our Responsible Gaming page or contact support at any time.