Responsible Gaming at cg111 — Play Smart, Stay Safe

cg111 believes that online gaming should be fun, controlled and safe. We provide every registered player in Bangladesh with practical tools to manage their gaming activity, set personal limits and seek help whenever they need it.

21+ cg111 is strictly for adults aged 21 and above. Underage gambling is prohibited.

Gaming Should Always Be Entertainment

At cg111, we want every player in Bangladesh to enjoy cricket betting, live casino, slots and fishing games as a leisure activity — not as a source of income, a way to solve financial problems, or an escape from personal stress. Gaming is most enjoyable when you play with money you can afford to lose, when you set clear time and budget boundaries, and when it remains one part of a balanced life.

Responsible gaming is not about restricting your enjoyment — it is about giving you the information, awareness and practical tools to stay in control of your gambling activity at all times. cg111 is committed to creating a safe environment for all players across Dhaka, Chittagong, Sylhet, Khulna and everywhere else in Bangladesh. Every feature described on this page is available free of charge to all registered players.

Our Responsible Gaming Commitments

🔞 21+ Age Verification All players must be 21 or older. Age checks are conducted before withdrawals and at any point during account use.
💰 Deposit Limits Set daily, weekly and monthly deposit caps to keep your spending within a budget you are comfortable with.
⏱️ Session Reminders Receive automatic reminders when you have been active for a set period of time so you can take a break.
🚪 Self-Exclusion Temporarily or permanently exclude yourself from the cg111 platform whenever you feel you need a break from gambling.
📊 Activity Monitoring Review your full bet history, deposit and withdrawal records at any time in your account to stay aware of your spending.
🤝 Trained Support Our 24/7 support team is trained in responsible gaming assistance and ready to help you at any time, no judgement.

Guidelines for Playing Responsibly

Following a few simple principles can make a significant difference to how you experience online gaming. Before you start any gaming session on cg111, decide in advance how much money you are willing to spend and how long you plan to play. Treat any amount you deposit as entertainment spending — like buying a cinema ticket or a meal out — rather than an investment you expect to get back. Never chase losses by increasing your bets after a losing streak in the hope of recovering what you have lost. The outcome of each game or bet is independent, and no strategy guarantees a return.

Take regular breaks during longer gaming sessions. cg111's session reminder tool can help you track how long you have been playing. Never play under the influence of alcohol or when you are emotionally distressed, as both states impair judgement and can lead to decisions you will regret. Keep gaming balanced with other leisure activities — sport, family time, socialising and physical activity all contribute to a healthier relationship with gambling.

Golden Rule: Never gamble with money you cannot afford to lose. If you find yourself considering using rent, bill payments, savings or borrowed money to fund your gaming, stop immediately and contact our support team.

Responsible Gaming Tools Available at cg111

cg111 provides the following responsible gaming tools to all registered players at no cost. You can access all of these tools by logging into your account and navigating to the Responsible Gaming section in your account settings, or by contacting the support team directly via live chat.

Deposit Limits

You can set a maximum deposit amount on a daily, weekly or monthly basis. Once a limit is active, cg111 will not allow you to deposit beyond that amount within the chosen period. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider. You can set, reduce or request an increase at any time through your account settings or by contacting support.

Session Time Reminders

Set an alert to notify you when you have been active on the cg111 platform for a specified number of minutes or hours. When the alert triggers, you will receive an on-screen notification prompting you to consider taking a break. You can choose to continue playing or to end your session. This tool is designed to help you stay aware of time spent gaming — it is easy to lose track of time during an engaging session, and this reminder puts control back in your hands.

Cool-Off Period

A cool-off period allows you to take a short, pre-defined break from gaming — from 24 hours up to 6 weeks — without closing your account permanently. During a cool-off period, you cannot log in, place bets or make deposits. Any pending withdrawals will still be processed normally. At the end of the cool-off period, your account is automatically reactivated. You can request a cool-off period at any time by contacting the cg111 support team via live chat.

Self-Exclusion

Self-exclusion is a longer-term measure designed for players who feel that their gambling has become a problem. You can request a self-exclusion period of 6 months, 1 year, 2 years, 5 years, or a permanent lifetime exclusion. During a self-exclusion, your account is fully suspended — you cannot log in, deposit or place any bets. cg111 will also suspend any promotional communications to your account during the self-exclusion period. To request self-exclusion, contact the support team at any time. Once a self-exclusion is activated, it cannot be reversed before the minimum period has expired. This intentional cooling-off ensures the tool provides meaningful, lasting protection.

How to Access Your Responsible Gaming Tools

Setting up deposit limits, session reminders, cool-off periods or self-exclusion on cg111 is straightforward. Follow these steps or contact support directly if you need assistance at any stage.

  1. Log in to your cg111 account using your registered mobile number or username and password.
  2. Navigate to Account Settings and select the Responsible Gaming section from the menu.
  3. Choose the tool you need — deposit limit, session reminder, cool-off period or self-exclusion — and follow the on-screen prompts to configure it.
  4. If you need any help or prefer to have a limit set up by our team, open the live chat at any time and a support agent will assist you immediately — available 24/7.

Warning Signs That Gambling May Be Becoming a Problem

Most people who gamble do so safely and for entertainment. However, for some individuals gambling can begin to cause harm. Recognising the early warning signs matters — for yourself and for people you care about. The following patterns may indicate that gambling is moving from entertainment to something more concerning.

  • Spending more money than you can comfortably afford, or regularly exceeding the amount you intended to spend before starting a session.
  • Chasing losses — continuing to play or increasing bet sizes in an attempt to win back money you have already lost.
  • Borrowing money from friends, family or financial institutions specifically to fund gambling activity.
  • Feeling anxious, irritable or restless when you are unable to gamble, or gambling to relieve stress, sadness or boredom.
  • Neglecting work, studies, family responsibilities or personal health in order to spend more time gambling online.
  • Hiding your gambling activity from family members or lying about how much time or money you spend on gaming platforms.
You Are Not Alone: If you recognise any of these patterns in yourself or someone you know, please reach out. cg111's support team is available 24/7 and can help you access the right tool — whether that is setting a deposit limit, taking a cool-off period or initiating a self-exclusion.

Self-Exclus ion — Taking a Full Break

Self-exclusion is the strongest responsible gaming tool available at cg111. It is intended for players who feel that they have lost control of their gambling and want a firm, enforced break. When you activate a self-exclusion, your account is immediately suspended and all access is blocked. cg111 will also make reasonable efforts to prevent you from creating a new account during your self-exclusion period. If you attempt to open a new account while self-excluded, please contact support — our team will assist you and reinforce your exclusion.

To request self-exclusion, contact the cg111 support team via live chat at any time. State clearly that you wish to self-exclude, specify the duration you want, and our team will process your request within minutes. There is no waiting period before a self-exclusion takes effect — it is activated immediately upon confirmation. If you are in a situation where you feel you need to stop gambling urgently, please contact us right now.

Important: A self-exclusion, once activated, cannot be shortened or reversed before its minimum duration has passed. This is a deliberate feature — not a limitation — designed to protect you when you need it most. Any winnings accrued from bets placed after a self-exclusion should have been activated are considered void and will not be paid out.

Protecting Young People and Underage Players

cg111 operates a strict 21+ policy across the entire platform. No person under the age of 21 is permitted to register, deposit, play or withdraw on cg111. We conduct age verification checks on all accounts before processing withdrawal requests, and we reserve the right to request age verification documents at any point during a player's account lifetime. If we determine that a player is under the age of 21, their account will be immediately suspended, all winnings will be voided, and any deposits returned.

If you share a device with younger family members in your household, we recommend enabling parental controls on your device and browser so that they cannot access online gaming platforms. Do not share your cg111 account credentials — username, password or bKash/Nagad PIN — with anyone, including family members. If you believe a minor has accessed your cg111 account, contact support immediately so we can review the activity and take the appropriate steps to secure your account.

Get Help — Our Support Team Is Here for You

If you feel that your gambling at cg111 — or on any other platform — is causing you distress, affecting your finances, your relationships or your mental health, please reach out to us. Our support team is trained to handle responsible gaming conversations with empathy and complete confidentiality. There is no judgement and no pressure. We are here to help you access whatever tool or break you need.

Contact cg111 Support — Available 24/7

Reach our responsible gaming team at any time via live chat on the cg111 platform or by email. All conversations are confidential. We aim to respond to all responsible gaming requests within minutes via live chat, and within 24 hours by email.

Remember: asking for help is a sign of strength, not weakness. Many players across Bangladesh have used cg111's responsible gaming tools to regain control, take a break, or simply set healthier boundaries around their gaming habits. You are not alone, and our team is ready to support you without any judgement.

Play Responsibly — Explore cg111 Safely

When you play within your limits, gaming is fun. Explore our games, read the FAQ for answers to common questions, or visit the casino when you are ready.

Read Our FAQ Visit cg111 Casino

cg111 is strictly for adults aged 21 and above. Online gaming involves financial risk. Always gamble responsibly and only with money you can afford to lose. If gambling is affecting your life negatively, please use our self-exclusion tools or contact support at any time. Play for fun, not to solve financial problems.